Shipping Policy

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

Shipping Destinations

We currently free ship to customers within the United States.

Processing Time

Orders placed with Luminaire Lighting are typically processed within 1-3 business days and transition within 3-5 business days. Please note that our processing times may vary during peak seasons or holidays.

Shipping Methods

We utilize various shipping carriers including:

USPS
FedEx
UPS

We reserve the right to select the most appropriate shipping carrier based on:

Package size and weight
Delivery location
Current shipping rates
Delivery timeframe requirements

Shipping Status

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.

If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that time frame.

We may ship on Saturdays, Sundays, or holidays. If your order requires additional information to be fully processed, we will be in touch by email.

Address Requirements

When checking out, please double-check that the mailing address you enter is accurate and complete. We are not liable for any delays or delivery issues caused by inaccurate or incomplete addresses. If you need to change your shipping address after placing your order, please contact us as soon as possible.

Lost or Damaged Packages

Although we have taken precautions to ensure the safe delivery of your order, we cannot be held responsible for packages lost, stolen, or damaged in transit. If you have a problem with the delivery of your package, please contact the carrier directly to file a claim and notify us at sales@fxluminairelighting.com.

Order Changes

Once your order has been confirmed, it cannot be modified or canceled without contacting us. If you wish to return a product, please refer to our Returns Policy for the procedure once you’ve received the item.

Item Not Received

If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered, please first contact the carrier to locate your package. If the issue persists, please contact us at sales@fxluminairelighting.com or (725) 280-4980.

Returns and Refunds

Please refer to our Returns and Refunds Policy for detailed information on how to return items and request refunds. Remember that customers are responsible for return shipping costs and a 40% restocking fee applies to all returns.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

Luminaire Lighting by Green Stage Supply
3111 S Valley View Blvd
Las Vegas, NV 89102
Phone: (725) 280-4980
Email: sales@fxluminairelighting.com

Our customer support team will be happy to assist you.