Returns & Refund Policy

You have 14 days after receiving your item to request a return.

Return Eligibility

• Condition: The item must be in the same condition as received, unused, and in original packaging.
• Proof of Purchase: Receipt or proof of purchase is required.

Return Process

1. Contact Us: Start a return by emailing sales@fxluminairelighting.com.
2. Shipping: You will be responsible for return shipping costs.
3. Return Address: Email: sales@fxluminairelighting.com
4. Approval: Items sent back without prior approval will not be accepted.

For any return questions, contact us at sales@fxluminairelighting.com or (725) 280-4980.

Conditions for Return

• Contact Us First: You must contact us before returning the product.
• Undamaged: The item should not be damaged or defective due to misuse.
• Return Window: The return request must be within 14 days.
• Resellable Condition: Products must be new and resellable.
• Reason for Return: Provide a valid reason for the return.
• Fees:
  • Returns are subject to a 40% restocking fee
  • Credit card processing fees are non-refundable
  • The customer is responsible for return shipping costs

Our return department will review your request carefully. Keep your information accurate and truthful.
After the investigation, you will receive an email at your verification address.

Non-Returnable Items

• Used/Modified Products: Non-returnable
• Opened Products: Items not in original packaging
• Past 14 Days: Items returned after 14 days will be returned to the sender
• Custom Orders: Non-returnable
• Special Order Items: Non-returnable
• Clearance Items: Non-returnable
• Price-Matched Products: Non-returnable
• Non-Luminaire Lighting Purchases: Not eligible for return

Damages and Issues

Inspect your order upon reception. Contact us immediately if the item is defective, damaged, or incorrect to resolve the issue.

Exchanges

The fastest way to get a replacement is to return your item and make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, the refund will be processed within 10 business days to your original payment method, minus the 30% restocking fee, original shipping costs, and credit card processing fees. Contact us if you have not received the refund after 15 business days.

Order Cancellations

• Contact Us: To cancel an order, email us at sales@fxluminairelighting.com as soon as possible.
• Fees: Credit card fees will be charged for order cancellations.
• Timing: If the order has already been shipped, you will need to follow the return process outlined above.

For further questions or concerns regarding our return and refund policy, please get in touch with us. We value your satisfaction and strive to provide an exceptional shopping experience at Luminaire Lighting.